FAQ
We've got answers
Browse rollout, account, feature, and security questions in one place. The layout stays close to the landing page while following the structure from your reference.
Support
Questions about rollout, reporting cadence, and getting help from the team.
Most workspaces see fresh monitoring data shortly after prompts are scheduled and processed. The exact timing depends on how many prompts, locations, and tracked competitors you have in the workspace.
Yes. WebGlazer is meant to turn prompt monitoring into action, so we can help teams understand what changed, which sources are influencing answers, and where to focus optimization work next.
Yes. If you are setting up multiple brands, locations, or client workspaces, we can help structure the rollout so reporting stays usable instead of turning into clutter.
Account
Answers about workspaces, seats, billing changes, and account management.
Yes. You can update the business details behind a workspace, although larger changes are usually cleaner when handled as a new workspace so historical reporting stays intact.
Workspaces are built for collaboration. Teams can share visibility data, review the same prompt sets, and keep account access tied to the right business or client context.
Your active monitoring stops, but the account history does not need to disappear overnight. If you plan to pause, we can usually help you preserve the reporting you still need.
Features
What the product tracks today and where the recommendations come from.
WebGlazer is designed around major answer engines and LLM-driven discovery flows, including the assistants customers increasingly use to compare brands, services, and local businesses.
Yes. The goal is not just to see whether your brand appears, but also which competitors show up, which citations influence answers, and where AI systems seem to find supporting evidence.
It points toward the content, profile, review, and citation improvements most likely to change how your business is framed in AI answers instead of giving you a generic SEO to-do list.
Security
How customer data is handled, stored, and shared inside the product.
We keep the product focused on monitoring and reporting data, not broad access to your internal systems. Access is scoped to the workspace and only used to operate the service you signed up for.
WebGlazer stores the prompt and reporting context needed to run monitoring, but it is not meant to be a vault for sensitive credentials or proprietary documents. Teams should avoid putting secrets or unnecessary confidential content into the workspace.
Yes. If your team needs historical reporting outside the product, we can support export workflows so you are not locked into one dashboard just to retain visibility history.
Other
Everything else, including fit, roadmap direction, and custom rollout questions.
The product is aimed at brands, local businesses, and agencies that need a clearer view of how AI assistants describe and recommend them, especially when those answers drive real buying decisions.
Yes. If your team needs a different reporting setup, rollout support, or a broader agency workflow, we can scope that directly instead of forcing everything into a generic self-serve shape.
The roadmap is centered on better prompt coverage, clearer source attribution, stronger reporting for teams, and more actionable guidance after monitoring. If a capability matters to your rollout, ask and we can tell you how close it is.