> ## Documentation Index > Fetch the complete documentation index at: /docs/llms.txt > Use this file to discover all available pages before exploring further. # FAQ > Answers to common questions about WebGlazer tracking, engines, data updates, competitors, billing and privacy. Short answers to the questions new WebGlazer users ask most. Each answer links to the page with the full details. > [accordion] Which AI engines does WebGlazer track? > > Five: ChatGPT, Perplexity, Google AI Mode, Gemini and Copilot. WebGlazer asks each engine your prompts every day and records the answers. The Basic plan tracks any 3 of them. Standard and Advanced track all 5. Agency plans choose 1 to 5. See [Engines and schedule](/docs/setup/engines-and-schedule.md). > [accordion] How often does my data update? > > Once a day. Each brand runs all its active prompts on all its engines once a day, at the same local time in the brand's time zone. Your first brand runs at the time of day you created it. Brands you add later copy the time of your newest other brand. A Company Admin can change the time zone in **Settings** > **Projects**, row menu, **Edit details**. See [Engines and schedule](/docs/setup/engines-and-schedule.md#how-often-runs-happen). > [accordion] Can I start an extra run myself? > > No. Runs happen on the daily schedule. There is no button in the dashboard to start an extra run. Changes you make to prompts, engines or your brand profile apply from the next daily run. If an empty screen says "Run your prompts", it fills in after your next daily run. > [accordion] Why do my numbers change from one run to the next? > > AI engines do not give the same answer every time. The same question can name different brands, in a different order, with different sources, on different days. Each run is a snapshot of what the engines said that day, so small day-to-day changes are normal. Look at the trend over several days rather than a single run. > > Your own changes also move the numbers: adding or archiving prompts, switching engines, or changing your market. Deleting an archived prompt removes all its results, so past numbers are recalculated without it. > [accordion] How long until I see my first results? > > Your first run starts as soon as you finish setup and usually takes about four to six minutes. The **Run Progress** popup shows one ring per AI engine filling up as answers arrive. When the run finishes, your results appear on the **Overview**. After that, new data arrives with each daily run. > [accordion] Can I track more than one country? > > Each brand tracks one market (country) and one language. You set them in **Settings** > **Brand profile** > **Market and language**. See [Settings](/docs/account/settings.md#brand-profile). > [accordion] What is the difference between a prompt and a topic? > > A prompt is one question WebGlazer asks the AI engines, such as "best CRM for small agencies". A topic is a group of related prompts, such as one product line. Topics let you filter results by subject. See [Core concepts](/docs/concepts.md). > [accordion] Why is a competitor missing from Rankings? > > There are two common reasons: > > * **You do not track it.** Only your own brand and the competitors you track appear in **Rankings** and count in Share of Voice. Add it in **Settings** > **Brands** with **Add brand**, or accept it from **Brand suggestions**. > * **AI named it in fewer than 3 answers.** With no topic, tag or platform filter on, a competitor needs at least 3 answers naming it to get a rank. > > See [Overview](/docs/dashboard/overview.md#how-brands-are-ranked) and [Competitors](/docs/setup/competitors.md). > [accordion] How do I add a competitor? > > Go to **Settings** > **Brands** and click **Add brand**. Enter the name and domain and click **Add brand** in the dialog. You can also accept a brand from **Brand suggestions**: brands AI named in your answers that you do not track yet. See [Competitors](/docs/setup/competitors.md). > [accordion] How do I add or change prompts? > > Open **AI Visibility** > **Prompts** and click **Add prompts**. Pick **Generate with AI**, **Manual/CSV** (type prompts or upload a CSV file) or **Google Search Console**. To stop tracking a prompt, archive it. See [Prompts and topics](/docs/setup/prompts-and-topics.md). > [accordion] What happens when I reach my prompt limit? > > Your plan tracks up to its daily prompt limit and no further, so your bill does not change by surprise. To track more, use **Add more prompts** in **Settings** > **Billing & plan**, or move to a bigger plan. If you have more Active prompts than your plan allows, for example after a downgrade, tracking pauses until you archive the extra prompts. > [accordion] Is there a free trial? > > Yes. The Basic plan has a 7-day free trial if your account can get one. You enter a card at checkout, and on day 7 the trial turns into a paid Basic plan by itself. Cancel before then if you do not want to continue. See [Plans and billing](/docs/account/plans-and-billing.md). > [accordion] How do I cancel? > > Go to **Settings** > **Billing & plan** and click **Manage subscription** on your current plan. Cancel in the Stripe page that opens. You keep access until the end of the billing period. See [Cancel your plan](/docs/account/plans-and-billing.md#cancel-your-plan). > [accordion] Where do I find my invoices? > > In **Settings** > **Billing & plan**, under **Billing**, click **Invoices**. Only a Company Admin can open billing. > [accordion] Can I track more than one brand? > > Yes, if your plan allows it. Basic includes 1 project, Standard 2 and Advanced 5. Add one from the brand switcher with **Add new brand**. See [Brands](/docs/setup/brands.md). > > Agency plans include 5, 10 or 25 client projects plus 3, 5 or 7 active pitch projects (Agency Basic, Agency Plus, Agency Max). See [Agencies](/docs/setup/agencies.md). > [accordion] Can I invite my team? > > Yes. Every plan includes unlimited team seats. Invite people from **Settings** > **Members** and give them a role: **Company Admin**, **Member** or **Viewer**. See [Team](/docs/setup/team.md). > [accordion] How is my data handled, and how do I delete it? > > See the [Privacy Policy](https://webglazer.com/privacy). To delete your account or company data, email [support@webglazer.com](mailto:support@webglazer.com). To remove a single brand, use **Delete project** in **Settings** > **Projects**. ## Still stuck? Email [support@webglazer.com](mailto:support@webglazer.com). ## Related topics - [Quickstart](/docs/quickstart.md) - [Plans and billing](/docs/account/plans-and-billing.md) - [Engines and schedule](/docs/setup/engines-and-schedule.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.